Frequently Asked Questions (FAQ)

Shipping

Do you offer expedited shipping for online orders?

If you require expedited shipping please contact us before placing your order.

Email: info@omegabiotek.com
Phone: (770) 931-8400

Am I able to order from your website if I am outside the United States?

No, our website currently only accepts orders shipped within the United States. If you are outside the United States you may be able to order directly or through one of our many distributors from all across the globe.

How do I track my order?

We currently do not offer shipment tracking through our website. If you would like tracking information for your order please contact us. Please have your order or purchase order number to expedite the process of finding your order.

Email: info@omegabiotek.com
Phone: (770) 931-8400

Can I use my own (UPS/FedEx etc...) shipping account for online orders?

If you would like to use your shipping account for an order please contact us before placing your order.

Email: info@omegabiotek.com
Phone: (770) 931-8400

How are Mag-Bind and Products requiring dry ice shipped?

Mag-Bind: Mag-Bind Products are shipped 2nd Day Air Monday – Wednesday.

Dry-Ice: Products requiring dry-ice are shipped Overnight Monday -Wednesday.
Dry-ice shipments have an additional fee of $9.76.

*No dry-ice shipments are sent internationally*

This shipping schedule ensures that the optimal temperature for your kit’s contents is maintained during shipment.

Am I able to get a shipping quote online?

No, you cannot receive a shipping quote online. To receive a shipping quote please email or call us.

Email: info@omegabiotek.com
Phone: (770) 931-8400

Ordering

How do I order an item that is unavailable online?

If you are looking for an item that is unavailable online or says “Call For Pricing” please contact us.

Email: info@omegabiotek.com
Phone: (770) 931-8400

Can I use a quote online?

No, you would need to contact us if you would like to use quoted pricing.

Email: info@omegabiotek.com
Phone: (770) 931-8400

How can I check the status of my online order?

You can see the status by going your My Account page and clicking “Orders” there:

My Account

For orders not placed through our online store, contact us for order status information.

Email: info@omegabiotek.com
Phone: (770) 931-8400

How do I request a copy of my invoice?

To request a copy of your invoice, call or email us, please have available your order number or p.o. number to expedite this process.

Email: info@omegabiotek.com
Phone: (770) 931-8400

I qualify for tax exemption, how do I apply my tax exemption to purchases on your website?

Follow these steps so that we may verify your tax exempt status and ensure it is applied to your purchases on our website:

1. Create an account using the button below, or if you already have an account skip to Step 2.

Create Account

2. Fill out our verification of tax exemption form:

Order Support - Tax Exempt Submission - Inside Accordion
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Maximum upload size: 16.78MB
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Once your exemption status has been verified. We will apply the tax exemption to your account.

*Exemption status is non-transferable between accounts.

Send Tax Exemption Documentation

*If you do not have an account please create your account before you fill out this form, because your exemption will be applied to your account once tax exempt status has been verified*

Create Account

Use the form below to submit your tax exemption documentation.

Order Support - Tax Exempt Submission
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Last
Address
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Maximum upload size: 16.78MB
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